Welcome to the SmarterTrack help desk! You'll soon find that SmarterTrack will be your all-in-one platform for communicating with customers on sales and support issues across multiple channels -- tickets, live chat, phone calls, social networks, etc. But first, you'll need to configure SmarterTrack to meet your company's unique needs.
Here are a few resources that explain some primary concepts behind SmarterTrack, and help desks in general, to help you get started:
There are also dozens of articles in the SmarterTools Knowledge Base that can help you set up SmarterTrack. In fact, here's a few you might want to look at now: